Return & Refund Policy

Last updated: [February,2026]


We want every bottle that leaves our hands to arrive exactly as it should. If something's not right, here's exactly how we'll make it right.

Refund Policy

When you're eligible for a refund: Once we approve your return and receive the product back (where applicable), your refund is credited to your original payment method within [CONFIRM — e.g. 7–10 business days]. Processing time can vary slightly depending on your payment provider.


Please check your product in front of the delivery person before accepting it — this is the fastest way to catch any issue on the spot.


A few things to know about refunds:


  • Any non-refundable discounts used on the order will be deducted from the refund amount.

  • For returned items, we process the refund once the product is back with us and confirmed damaged/defective on inspection.

  • Original delivery charges are non-refundable.

  • Simple change of mind does not qualify for a refund — see "Not Eligible" below.

  • We follow a closed-box delivery policy — payment is completed first, and then you're welcome to inspect the product with the delivery person present before they leave. Any complaint must be raised at that point. Full details are in our [Shipping Policy].


Questions about a refund? Reach us at perfumebangladeshonline@gmail.com or WhatsApp +88 013 02 081058.

Return & Exchange Policy

You're eligible for a return or exchange if:


  • The bottle arrived physically damaged (cracked, leaking, seal broken)

  • You received the wrong scent, wrong size, or wrong item entirely

  • Your order is missing an item that's shown on the invoice

  • When you dont want to receive the product, you can return to the deliveryman with delivery charges only. 


As above — please check your parcel in front of the delivery person. After the deliveryman left, no return request will be applicable.


Unboxing video — please record one: To help us process your claim quickly and fairly, we ask that you record a clear, continuous, unedited unboxing video — starting from the sealed, unopened parcel through to the full contents being shown. This protects both you and us, and speeds up approval.


All return and exchange requests must include this video alongside your order ID and photos of the issue.

Not Eligible for Return/Exchange

  • Bottles opened, used, or altered — for hygiene reasons, this is standard across the fragrance industry

  • Missing original packaging, cap, or box (unless we made an error)

  • Damage caused after delivery due to mishandling or improper storage

  • Simple change of mind ("I don't like the scent")

  • Products bought during a promotional/discount campaign or clearance sale, unless we state otherwise in writing at the time of sale

How to Request a Return or Exchange

  1. Email us at perfumebangladeshonline@gmail.com (or WhatsApp +88 013 02 081058) with your order ID, the unboxing video, and photos of the issue.

  2. We'll review your case and, if eligible, confirm the next steps — including pickup arrangements where needed.

  3. Send the item back in its original packaging, sealed and protected. If the issue was our error (wrong item, damage in transit), we cover the return shipping. If it's an eligible customer-initiated return, return shipping may be on you — we'll always tell you upfront.

  4. Once we inspect and confirm eligibility, we'll process your refund or send your exchange.

Cancellations

Changed your mind before we've shipped? Email perfumebangladeshonline@gmail.com or message us on WhatsApp +88 013 02 081058 and we'll cancel it — no questions asked. If payment was already made, we'll refund it to your original payment method within [CONFIRM — e.g. 7–10 business days], minus any non-refundable fees.

Customer Support

Email: perfumebangladeshonline@gmail.com WhatsApp: +88 013 02 081058 Hours: [CONFIRM — e.g. Saturday–Thursday, 10:00 AM – 8:00 PM]